Versand

Shipping Policy

This Shipping Policy applies to all orders placed on our online store. By completing checkout and submitting an order, you acknowledge and fully agree to the shipping terms and conditions outlined below.

Shipping Origin

All orders are shipped from our logistics warehouse located at:

3223 E 46th St
Vernon, CA 90058
United States

Important Note: This logistics address is used exclusively for shipping outgoing packages and receiving returned parcels. It is not our registered business address, corporate office, or physical retail store.

Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Processing takes place Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or public holidays will be processed on the following business day.

Processing times may be slightly extended during peak shopping seasons, major sales events, or promotional periods.

Shipping Destinations

We currently ship to the United Kingdom, United States, Albania, and more than 230 additional countries and regions worldwide.

Available shipping methods and fees will be displayed at checkout based on your delivery address and total order value.

Shipping Rates and Delivery Times

All shipping fees are calculated automatically at checkout based on your order subtotal and final shipping destination.

Express Shipping

• Estimated delivery time: 3–5 business days

• Shipping fee: $15.00

Free Shipping

• Estimated delivery time: 5–8 business days
  

Standard Shipping — Orders of $49.00 or More

• Shipping fee: FREE

Order Tracking

Once your order has been packed and dispatched from our warehouse, you will receive a shipping confirmation email containing your unique tracking number and tracking link.

You can use this information to monitor your shipment status and delivery progress. Tracking information may take up to 48 hours to update after shipment.

International Customs, Duties and Taxes

International orders may be subject to import duties, customs taxes, clearance fees, or additional local charges imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer. We are not responsible for delivery delays or shipment holds caused by local customs procedures.

Undeliverable or Returned Packages

If a package is returned because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the parcel, all additional reshipping fees and logistics costs will be the responsibility of the customer.

We are not responsible for losses or additional expenses caused by inaccurate shipping information provided during checkout.

Lost or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team within 48 hours of delivery confirmation.

We will assist you with investigating the shipment and filing a claim with the carrier when appropriate.

Shipping Support

Email: service@nchefwear.com
Phone: +1 (310) 926-0119

Warehouse Shipping Address:
3223 E 46th St
Vernon, CA 90058
United States